Is membership free of charge?
Yes, membership to the website is completely free. There are no payments or membership fees required.
I want to return the product I purchased, how can I do it?
According to the laws of the Republic of Turkey, you have the right to return the products you purchased within 14 days without giving any reason. In such cases, the product must be unused, not damaged, and its packaging must not be torn or harmed. Additionally, if you purchased a perishable product and it has deteriorated, the return of the product is not accepted under Turkish law. Apart from these situations, you have the unconditional right to return the products you purchased.
Which shipping company do you use for deliveries?
All your purchases made through our website are shipped via our contracted courier company. After the shipment is processed, the tracking number for your order will be available on your MY ACCOUNT page. Additionally, we will send updates regarding the status of your order to the phone number you provided during the order process. You can also access the tracking code via SMS.
What should I do if my package arrives incomplete or damaged?
We take great care and precision in order to prevent such situations. All orders are carefully packaged and personally delivered to the shipping branch. However, due to occasional oversights by the shipping company, such issues may still occur. But don’t worry! Your satisfaction is our top priority. If you encounter such a situation, please reach out to us via our communication channels so we can resolve the issue promptly.
Which payment methods can I use to complete my purchase?
You can make secure payments either directly to our bank account via Wire Transfer/EFT options or by using your Credit or Debit card with the assurance of PayTR.
How many days does it take for orders to be shipped?
All orders placed before 4:00 PM are delivered to the shipping branch from our warehouse on the same day. Depending on the workload of the shipping company, your order is dispatched and delivered to your address within 2 business days.